From the US Dept. of Transportation:
The dashboard provides air travelers a one-stop location to obtain information on the services and amenities they should receive from airlines if they experience delays or cancellations that are caused by something within the airline’s control like a mechanical or staffing issue. The dashboard also provides a clear comparison of amenities the airlines have committed to provide, which will assist consumers when deciding which airline to fly. The creation of this new tool is one of the many steps the Department is taking to improve customer service provided to travelers. The Department will hold airlines accountable if they fail to provide the promised services. The Department has also provided direct links to airlines’ customer service plans on its Aviation Consumer Protection website.
Direct to Complete US DOT Announcement
Gary Price (gprice@gmail.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com. Gary is also the co-founder of infoDJ an innovation research consultancy supporting corporate product and business model teams with just-in-time fact and insight finding.
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